Phone System Challenges…

13 07 2009

Dear La Marzocco Customers:

Thank you for your kind words on our first day as La Marzocco USA, whether you’ve called, emailed, or walked in. We are delighted to be here to serve the coffee community.

Please be patient as we work to set up our systems. We are currently trying to figure out how to retrieve voicemails. So if you have left us a voicemail, please be patient as we may not get them until this is resolved. We know coffee and espresso machines, not phones.

Thank You,

The La Marzocco USA Team

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2 responses

21 07 2009
Inigo Rodriguez

Hello: i’m hoping you can point me in the right direction. I have some questions about how La Marzocco manages the service technicians it sends out to the field to fix the espresso machines. Can you please contact me at irodriguez@springwireless.com and tell me who is the best person for me to speak to regarding this group?

Cheers

22 07 2009
lamarzoccousa

Hi Inigo, La Marzocco USA will not have a service network going forward. It requires a decidedly different business model than the core business of what La Marzocco USA does. New machines sold by La Marzocco USA carry a parts only warranty.

However, there may be occasions where La Marzocco USA will dispatch field service on an as needed basis. These may include exceptional circumstances, machines previously sold by Franke with and under labor warranty, and preexisting preventive maintenance programs.

Should you have any questions, please contact Technical Support at 206-706-9104.

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