Official La Marzocco USA Transition Announcement

7 07 2009

Dear La Marzocco Customers:

Effective Monday, July 13, 2009, all La Marzocco product sales and technical, training, and warranty support will be operated by La Marzocco USA, a sister company of La Marzocco s.r.l. La Marzocco USA will offer the highest quality espresso equipment with the customer support and satisfaction you expect from La Marzocco. While we will work diligently to make the transition as seamless as possible, we ask you for your patience, as we work through this change. La Marzocco USA looks forward to serving all customers and baristas in the specialty coffee community.

Sincerely,

The La Marzocco USA Team

COMMON QUESTIONS

What is the new La Marzocco contact information?

The contact information below will be effective July 13, 2009. Please visit the La Marzocco USA website and blog for most recent updates.

La Marzocco USA
5601 1st Ave S
Seattle, WA 98108
Phone: 206.706.9104
Fax: 206.706.9106
Website: http://www.lamarzoccousa.com
Blog: http://www.lamarzoccousa.wordpress.com

Joe Monaghan, President and VP of Sales, x102, joe(at)lamarzoccousa.com
Brenna Worthen, Machine Orders & Customer Service, x110, brenna(at)lamarzoccousa.com
John Blackwell, Operations, x105, john(at)lamarzoccousa.com
Kevin Colello, Parts Orders, x104, kevin(at)lamarzoccousa.com
Roger Wittmann, Technical Support, x111, roger(at)lamarzoccousa.com
Jacob Ellul-Blake, R&D, x107, jacob(at)lamarzocco.com
Jack Kuo Marketing, x108, jack(at)lamarzoccousa.com
Luke Steitz, Warehouse and Logistics, x109, luke(at)lamarzoccousa.com
Tracie Luthi, Accounting, x112, tracie(at)lamarzoccousa.com

How will customers be affected?

All customers will retain pricing and terms as they are currently established with Franke Coffee Systems North America, Inc. However, all customers on credit will be asked to submit a new credit application to La Marzocco USA.

What products will La Marzocco USA offer?

La Marzocco USA will be the exclusive U.S. distributor of La Marzocco espresso equipment and parts, Jet Steam coffee equipment, and Malykke coffee grinders. In addition, Mazzer espresso grinders will be offered.

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4 responses

10 07 2009
Bob Melikian

Congrats and best wishes. All of us at ABCD are here to help and look forward to working with you.
Sincerely,
Bob

13 07 2009
s.lucey

yeah! highfives!

17 07 2009
Owen O'Neill

Welcome back to all of you – this is fantastic news. The team at the old ESI (any of who appear to be on board with v3.0) set the gold standard for excellence in customer service on all of the many occasions I worked with them for parts and support issues.

My experience with the Franke organization, on the other hand, was beset with frustration – none with individual people but with the structure and the fact that corporate size seemed to create countless inefficiencies (not to mention that I will not miss the “hold music from hell”).

This is a happy day.

17 07 2009
Michael

With this change, let’s hope La Marzocco USA makes available some replacement group switches for Lineas that work well and remain available.

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